Need Help?

1. See Tool Bar with Various Links to Helpful Information

Click on the Tool Bar tabs that appear across the top half of this Web site, just under the title "Sears Canada Warranty Claim Site".

File a Claim Online: Find the claim form to submit a claim online.
FAQ: Find important information and answers to many frequently asked questions.
Documents: Find the legal documents.
Contact Us: Find the contact information for the Claims Administrator.
Privacy: See how personal information and claims are secure, and treated with utmost confidentiality.

2. Email Assistance

Send us an email at info@searscanadawarrantyclaim.ca. We regularly check this email inbox on weekdays during regular business hours.

3. Telephone Assistance

Call the Claims Administrator information line at 1-833-414-8041 to obtain more information.

4. Visit the FAQ Section

Access and read answers to frequently asked questions HERE.

Important Updates

September 28, 2021 update:

Please note that the compensation cheques for the approved claims have been sent via regular ground mail.

Please cash your cheque immediately. All cheques must be cashed no later than March 23, 2022 or they will expire.

We sincerely thank you for your patience.

A plan of compromise and arrangement (the "Plan") was approved by Sears Canada’s creditors on November 16, 2020 and by the Court on November 23, 2020. Customers holding valid warranties may now be entitled to compensation for any actual out-of-pocket costs that they have paid for the repair or service of their appliance or other Sears Canada product that would have otherwise been covered by the warranty (a "Warranty Claim").

Deadline to Submit a Claim

The deadline to submit a claim for a compensation for any out-of-pocket costs that you have paid for the repair or service of your appliance or other Sears Canada product that would have otherwise been covered by the Warranty Claim was June 12, 2021.